FREQUENTLY ASKED QUESTIONS

If you don't see your question on this page, please ask! You can use the Contact form for assistance.

ORDERS

Why didn't I receive email confirmation of my order?

Please check that you have entered your email address correctly. You should also check your Junk Mail or Spam folder. If you have not received a confirmation you can use the Contact form for assistance.

How long does it take to receive my order?

Face masks can be ready in a day or two. Please allow three or four weeks for quilts.

SHIPPING

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FACE MASKS

Can the mask be washed?

Yes.

Can the wire in the bridge of the nose be removed or changed?

Yes, you can slide the wire into or out of the pocket across the bridge of the nose.

Can the elastic band be adjusted?

The elastic band is tied with a simple knot. It can be re-tied to adjust the fit.

Can the elastic loop around your ears instead of around the back of your head?

Yes...

Can filters be added?

Yes, there is an inner pocket if you wish to add a filter.